Terms & Conditions

Last updated: 20 July 2026

These terms explain the basis on which you may use Unjam — our browser extension and the website at unjam.com. Please read them. By installing the extension or using the service, you agree to these terms. If you do not agree, please do not use Unjam.

Who we are

Unjam is provided by Glyndwr Media Limited (company number 08764217), a company registered in England and Wales, whose registered office is at 37 Netherbury Road, London, W5 4SP. In these terms, “we”, “us”, and “our” mean Glyndwr Media Limited. You can reach us at privacy@unjam.com.

What Unjam is

When you are composing an email, Unjam reads your draft and, where the message is high-stakes, offers a more considered version written in your own voice, along with a short read of what is going on in the message. It can also help you prepare for the conversation the email is about. How Unjam handles your data is described in our extension privacy policy and website privacy policy.

Eligibility

Unjam is a tool for adults using it in a work or professional setting. You must be at least 18 years old to use it. If you are using Unjam on behalf of an organisation, you confirm that you are authorised to accept these terms on its behalf.

Your responsibility for what you send

This is the most important part, so we have set it out plainly:

• Everything Unjam produces — the considered version, the read, and any preparation guidance — is a suggestion, not an instruction. You choose whether to use it, change it, or ignore it.
• You are responsible for every message you send. Unjam does not send anything on your behalf; you review and send your own email.
• Unjam is not legal, HR, employment, medical, or other professional advice, and using it does not create any professional or advisory relationship. Where a situation carries legal or regulatory weight, take appropriate professional advice.
• Unjam uses AI, which can be wrong, incomplete, or miss context. Always read what it produces before you rely on it or send it.

Acceptable use

When using Unjam, you agree not to:

• Use it for anything unlawful, harmful, harassing, or fraudulent
• Attempt to access, disrupt, or interfere with our systems, or to get around our security or usage limits
• Copy, resell, or make the service available to others except as your plan allows, or use it to build a competing product
• Reverse engineer, decompile, or attempt to extract the underlying models, prompts, or source code, except where the law expressly permits it
• Use it in a way that infringes anyone else’s rights, including privacy or intellectual property rights

Your content and our intellectual property

Your content stays yours. The drafts you write and the emails you send remain yours. You grant us only the limited permission needed to process your draft in order to provide the feature you have asked for — and, as our privacy policy explains, your draft is processed to generate the considered version and then discarded, not stored.

Our materials stay ours. Unjam, including the software, the methodology, the name, and the branding, belongs to us or our licensors. Nothing in these terms transfers those rights to you. We grant you a personal, non-exclusive, non-transferable, revocable licence to use Unjam in line with these terms.

Plans, pricing, and payment

Unjam offers a free plan and paid plans. If you buy a paid plan:

• The price, billing period, and what is included are shown at the point of purchase. Prices may be stated exclusive of VAT or other taxes, which are added where they apply.
• Subscriptions renew automatically for further periods unless you cancel before the renewal date. You can cancel at any time; your plan then continues until the end of the period you have paid for.
• Payments are handled by a third-party payment provider; we do not store your full card details.
• We may change our prices for future billing periods and will give you reasonable notice of any change before it takes effect.
• Nothing here affects any non-waivable statutory rights you have as a consumer, including any right to a refund that applies by law.

To keep the service sustainable and fair to everyone, plans described as “unlimited” are subject to reasonable and fair use; we may contact you if usage is far outside normal individual use.

Availability and changes to the service

Unjam is offered on an evolving basis and we are still developing it. We may add, change, or remove features, and we aim to keep the service available but cannot promise it will be uninterrupted or error-free. We may carry out maintenance and occasionally have to suspend parts of the service.

Suspension and termination

You can stop using Unjam at any time by removing the extension or closing your account. We may suspend or end your access if you breach these terms, if we reasonably need to for security or legal reasons, or if we discontinue the service. Where we end a paid plan other than for your breach, we will refund any period you have paid for but not received.

Disclaimers

Unjam is provided “as is” and “as available”. To the extent the law allows, we do not give any warranties that the service, or anything it produces, will be accurate, complete, fit for a particular purpose, or free from error. As above, its output is a suggestion for you to judge, not advice to rely on.

Our liability

Nothing in these terms limits or excludes our liability where it would be unlawful to do so — including liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited under applicable law. Your statutory rights as a consumer are not affected.

Subject to that, we are not liable for any loss that was not reasonably foreseeable, for loss of profits, revenue, business, goodwill, or data, or for any indirect or consequential loss arising from your use of Unjam or anything it produces — including the content, tone, or consequences of any message you choose to send. To the fullest extent permitted by law, our total liability to you in any twelve-month period is limited to the greater of the amount you paid us for the service in that period, or £50.

Privacy

How we handle your data is set out in our extension privacy policy and website privacy policy, which form part of your use of Unjam.

Changes to these terms

We may update these terms from time to time. When we do, we will change the “Last updated” date above, and for significant changes we will make them clear rather than quietly edit the text. If you continue to use Unjam after a change takes effect, you accept the updated terms.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction — except that if you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts, and any mandatory protections of your local law still apply.

Contact

Questions about these terms? Email privacy@unjam.com, or write to Glyndwr Media Limited, 37 Netherbury Road, London, W5 4SP.